Privacy Policy

This Privacy Policy applies to all services provided through our store and is operated by our company, ShellenHome (its sub-brand Sandcape), registered at Yelaltı Mah.Yıldızpark Sok. No:5/A, Urla - İzmir, Turkey.

1. Collection and Use of Personal Data

Our company may collect personal data for various purposes. Personal information such as name-surname, company details, phone number, address, and email address may be collected through membership registration, forms, or surveys on our store, as required by the nature of the business.

With your consent, we may occasionally send promotional materials, campaign updates, or information on new products. You can manage your preferences during registration, through your account settings, or via the unsubscribe link provided in our communications.

Any personal data submitted electronically during registration or through communications will not be disclosed to third parties outside the scope defined by the "User Agreement".

2. Use of IP Addresses

To identify system-related issues and resolve potential disputes, we record and may use IP addresses. IPs may also help us analyze demographics and provide a better user experience.

3. Use of Data for Marketing Purposes

In addition to uses defined in the User Agreement, we may use the information you provide or that is collected through your activities for direct marketing, statistical analysis, or market research, without disclosing your identity to third parties.

We are committed to protecting your confidential information and will take all necessary precautions to prevent unauthorized access, disclosure, or use.

4. Credit Card Security

Your credit card details are not stored in our system. During the checkout process, your card data is encrypted and transmitted securely to the bank via 128-bit SSL (Secure Sockets Layer). Since this process is independent from our system, no third party, including us, can access or store this information.

For fraud prevention, orders placed with a credit card may be subject to verification. We may contact the customer or the bank to confirm transaction details.

5. Protection of Account Information

Only you can access and update the personal data you provided during registration. As long as you keep your login credentials confidential, no one else can access your information. Our website operates under 128-bit SSL encryption for all account-related activities.

6. Customer Support and Transparency

We recommend purchasing only from online stores that clearly provide company contact information. You can reach us for any questions or concerns using the contact details listed at the end of this document.

7. Mail Order Payment Security

If you submit your credit card information via mail order, it will be stored securely for up to 60 days to address any potential disputes with the bank, then permanently destroyed. No charges will be made beyond the authorized amount.

8. Third-Party Links and Applications

Our store may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. This Privacy Policy applies only to our store.

9. Exceptional Circumstances

We may disclose personal data only in the following cases, outside of this Privacy Policy:

If legally required by law, regulation, or court order;

To fulfill the terms of the User Agreement;

In response to a legitimate administrative or legal investigation;

To protect the rights or safety of our users.

10. Email Security

Please do not include your credit card number or passwords in any email you send to our customer service. Emails are not secure, and we cannot guarantee the confidentiality of the data shared in emails.

11. Cookies

We use cookies to enhance user experience and collect statistical data. These small text files help us recognize your browser and remember your preferences. You can configure your browser to disable cookies or alert you when one is being used.

Cookies do not access personal information from your device or email.

12. Updates to the Policy

ShellenHome reserves the right to update this Privacy Policy at any time. Any changes will be posted on our website and take effect immediately upon publication.

Contact Information:

Company Name: ShellenHome Brand: Sandcape

Address: Yelaltı Mah.Yıldızpark Sok. No:5/A, Urla – İzmir, Turkey

Email: sandcapewear@gmail.com / shellenhome@gmail.com

Phone: +90 542 659 9906

For any questions or feedback regarding this policy, feel free to contact us.